Home  FAQ


What is Wensah marketplace?

We are the largest technology solutions platform in Oman, offering comprehensive e-commerce solutions for individuals and businesses.

Our marketplace provides a wide range of products that were selected carefully by some of our partnered influencers to make our customer experience enjoyable.

How can I download the Wensah app and register?

- Download the Wensah App from the App Store/Google Play Store by searching for “Wensah” or by visiting the website https://wensah.com/ and clicking the 'Download/Get' button.

- Fill in all the required details like name, email, phone number, etc.

- Create a strong password and click “Register.”

- Accept the terms and conditions.

- You can also use the app as a guest without registering.

- You can download the app here:

- Android

- iOS


Is there any charge for registering to Wensah?

  • No. Having an account on Wensah is totally free.

I have forgotten my password. What should I do?

  • Go to “Login” and click “Forgot Password?” We will send you a password reset link at your email address.

Are there any restrictions on the number of orders?

  • No. Feel free to order all your needs, no limits on the orders.

How do I know if my order has been successfully placed?

  • Once you complete your order, you will receive a message in your email with the order number.

I have received the wrong item. What should I do?

  • If you receive the wrong item, please ask to return the item by following these easy steps:

  • - Go to the “Order Details” page.

  • - Select “Return Item.”

  • - Select “Incorrect items received” as a reason for your return.

  • Please note that the item must be returned in the same condition in which you received it.

I have a missing item in my order. How can I report it?

  • For any missing items in your order, please visit the Contact Us section or the “Feedback” option on the app by selecting "Missing items” or send us an email with your order number and the missing item’s name and number. Our team will look into your request and get back to you in 2-3 business days.

I have received a damaged item. What should I do?

  • If you receive a damaged item, please arrange for the return of the item through the “Order Details” page, selecting "Parcel damaged on arrival" as the return reason. Please note that depending on stock, a replacement may not be available. We will refund you on the wallet in that case.

Can I change the items in my order once it has been placed?

  • Yes, you can edit or cancel any order under the “My order” page.

What to do if the parcel has not arrived on time?

  • Please contact us on WhatsApp and explain your issue. Our support team will inform you about the status of your order.

How can I cancel my order?

  • You can cancel your daily order 2 hours before the delivery time. However, for Wensah orders, you can cancel them within 12 hours from when you placed the order.

What payment methods do you offer?

  • We have different payment methods like credit/debit cards, Thwani payment, cash on delivery (COD), and card on delivery.

Are online payments by credit cards secured?

  • All our online payment methods are 100% secure.

Where does Wensah deliver?

  • We deliver Wensah products to all GCC countries.

What are the shipping costs?

  • Shipping costs are calculated depending on the delivery location. Click here to check this on the app.

How do I return a product?

  • It is easy to return Wensah products. You have options on the app to return a product you purchased through the “Feedback” option under settings, my order.

  • For Wensah products, we offer a full refund within 15 days of delivery of the new, unused, and non-perished items that have the label and tags intact and in the original packaging.

  • Please be aware that our customers are responsible for the return costs. Additionally, we cannot return any perishable items you changed your mind about after receiving the item or the products whose protective seals or strips were removed or damaged.

What kind of products comes with a warranty?

  • Usually, electronics, and gadgets.

How long does it take to get back the money for returned products?

  • 15 days for Wensah items. In case you don’t receive your money, please check your wallet or contact us back.

How do I contact Customer Service?

  • You may find your questions answered here.

  • Alternatively, should you still require assistance, our Customer Service team is available between 9:00 am – 9:00 pm, Oman time, through our WhatsApp business chat or the customer feedback option on the app +968 92227392.

What is the Wensah Influencer Program?

  • We are looking for people with a great shopping experience, and if you are a social media influencer, we are glad to see you trying our app and products and sharing your experience with us to your followers.

  • To join our family, email us at info@wensah.com or simply click here.

  • In your email, write down the number of followers you have on each social platform and where most of them are from.

  • Please Note: List the accounts in order of most followers to the least.

  • We are excited to have you as a part of our Wensah family. Let’s do great things together!